Terms and conditions
Terms and Conditions
General Terms and Conditions (hereinafter referred to as “GTC”)
1. Introductory Provisions
1.1. Seller
1.1.1. These terms and conditions apply to the purchase of goods in the online store www.shopmojamoja.com (hereinafter referred to as the “online store”), operated by SHOP MOJA MOJA s.r.o., with its registered office at Gregorova 16, Ostrava 1, 702 00, Company IDNo. 19766629 (hereinafter referred to as the “operator”).
1.1.2. The Seller may amend or supplement the wording of the general terms and conditions. This provision does not affect the rights and obligations arising during the validity of the previous version of the terms and conditions.
1.2. Buyer
1.2.1. The buyer is a person who, when concluding and fulfilling a contract, does not act within the scope of their business or other entrepreneurial activity. This is a natural or legal person who purchases goods or uses services for purposes other than for business with those goods or services. (Hereinafter referred to as the “Buyer”).
1.2.2. The legal relationships between the seller and the consumer not expressly regulated by these GTC are governed by the relevant provisions of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended, as well as related regulations.
1.3. Conditions of the GTC Effect
1.3.1. These GTC (hereinafter referred to as the “Terms and Conditions”) are an integral part of every purchase contract concluded between the Operator and the Buyer and regulate the mutual rights and obligations of the contractual parties arising from the purchase contract.
1.3.2. By concluding the purchase contract, the Buyer demonstrates their agreement with the Terms and Conditions in their full and unabridged wording.
1.3.3. Unless expressly stated otherwise in the purchase contract or its annexes, or unless the validity of certain provisions of these Terms and Conditions is excluded or otherwise modified by the purchase contract or other explicit agreement between the Operator and the Buyer, these Terms and Conditions shall apply to all other mutual relations between the contractual parties.
1.3.4. Communication between the Operator and the Buyer is conducted via email at info@shopmojamoja.com, unless otherwise agreed by the parties.
1.4. Terms Used
1.4.1. Purchase Contract – a purchase contract concluded in electronic form between the Operator as the seller and the Buyer.
1.4.2. The Terms and Conditions are an integral part of the purchase contract.
1.4.3. Online Store – an online system operated on the internet that enables the conclusion of purchase contracts between the Operator and the Buyer using remote communication, i.e., distance selling.
1.4.4. Goods – tangible items.
2. Offer of Goods, Order, Conclusion of Purchase Contract, Method of Delivery and Payment
2.1. Offer of Goods
2.1.1. The offer of goods refers to selected goods offered through the catalog on the website of the Online Store.
2.1.2. The web interface of the Online Store includes a list of goods offered for sale by the Seller, including the prices of each item. The prices of the offered goods are stated including value-added tax and all related fees, excluding shipping and insurance costs. The offer of goods and their prices remain valid as long as they are displayed on the web interface of the store.
2.1.3. This provision does not limit the Seller’s ability to conclude a purchase contract under individually negotiated conditions.
2.1.4. All offers of goods listed in the web interface of the store are non-binding, and the Seller is not obligated to conclude a purchase contract for these goods.
2.1.5. The web interface of the Online Store also contains information about the costs associated with the delivery of goods to addresses within the Czech Republic.
2.2. Order
2.2.1. To order goods, the Buyer fills out the order form in the web interface of the Online Store. The order form contains, in particular, information about the ordered goods, the method of payment for the purchase price of the goods, the requested method of delivery, and information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the “order”). The Buyer submits the order to the Seller by clicking the “place binding order” button. The information provided in the order is considered correct by the Seller. When placing an order, the Buyer is obliged to provide accurate and truthful information.
2.2.2. The Buyer confirms their order, thereby making a binding offer to conclude a purchase contract between the Buyer and the Operator.
2.2.3. The order is merely a proposal for a purchase contract on the part of the Buyer.
2.2.4. If the Buyer has chosen delivery by post or courier service, the contractual relationship (purchase contract) between the Seller and the Buyer is established only upon the delivery of the notification of order acceptance (acceptance), which the Seller sends to the Buyer via email to the address specified in the order.
2.2.5. The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, especially with persons who have previously significantly breached the purchase contract (including the General Terms and Conditions), or in the case of a prior order by another customer, if the Seller has only one piece of the offered goods available in the Online Store.
2.2.6. The Seller is always entitled, depending on the nature of the order (quantity of goods, total price, estimated shipping costs), to request additional confirmation of the order from the Buyer (e.g., in writing or by phone).
2.2.7. The Buyer agrees to the use of remote communication means when concluding the purchase contract. The costs incurred by the Buyer when using remote communication means in connection with concluding the purchase contract (internet connection costs, phone call costs) are borne by the Buyer.
2.3. Conclusion of the Purchase Contract
2.3.1. The Operator agrees to accept the Buyer’s proposal for a purchase contract, provided that the proposal is not in conflict with the Terms and Conditions. The Operator will confirm the acceptance of the proposal via email to the Buyer’s email address.
2.3.2. The contractual relationship between the Operator and the Buyer is established upon the delivery of the acceptance of the order (i.e., the acceptance), which is sent by the Operator to the Buyer’s email address specified in the order.
2.4. Method of Delivery
2.4.1. Unless otherwise agreed in the purchase contract, the method of delivery of goods from the purchase contract is determined by the Operator. If the method of delivery is arranged based on the Buyer’s request, the Buyer assumes the risk associated with such delivery, including any additional costs related to the chosen method of delivery.
2.4.2. The Operator agrees to inform the Buyer about the dispatch of the goods via email to the address provided by the Buyer when placing the order.
2.4.3. Dispatching the ordered goods means sending them to the address provided by the Buyer when creating the order. The Operator reserves the right to add the shipping costs to the order price according to the current price list.
2.4.4. In the case of international shipping, the Operator reserves the right to add additional shipping costs to the standard delivery price, according to the current price list.
2.4.5. If the Operator is obligated by the purchase contract to deliver the goods to a location specified by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery.
2.4.6. If, due to reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or by a different method than originally specified in the order, the Buyer is obliged to cover the costs associated with repeated or alternative delivery.
2.4.7. The Buyer is required to inspect the condition of the shipment upon delivery. If mechanical damage to the packaging is detected (e.g., a torn or dented box, removed tape), the Buyer is obliged to inspect the condition of the goods in the presence of the carrier, and in the event of damage, a damage report must be drawn up with the driver. By signing the delivery note upon receipt, the customer confirms that the goods were received without mechanical damage. Claims for mechanical damage to goods after the delivery note has been signed will not be considered, in accordance with the transportation conditions of our contractual carrier.
2.5. Payment Methods
2.5.1. The Operator offers two payment methods: bank transfer and online card payment.
2.5.2. If the Buyer chooses bank transfer or online card payment, the order price must be paid before the order is processed, to the Operator’s bank account. For the quickest order processing, the Operator recommends making the payment using the variable symbol, which is the order number, and which the Buyer receives upon completing the order.
2.5.4. Slovak Republic: Orders can only be sent after selecting online card payment or bank transfer and only after the amount has been credited to the bank account.
2.5.5. The Buyer may pay for the goods and any delivery costs specified in the purchase contract using the following methods:
• Bank transfer, online card payment, or by depositing cash into the Seller’s account at Fio Bank, account number: 2002674104 / 2010
• Slovak Republic: Bank transfer, online card payment, or by depositing cash into the Seller’s account at Fio Bank, account number: 2702674105 / 2010
2.5.6. Together with the purchase price, the Buyer is also obliged to pay the Seller any costs associated with the delivery of goods in the agreed amount. Unless explicitly stated otherwise, the purchase price is understood to include the delivery costs.
2.5.7. The Seller is entitled to require payment of the full purchase price before dispatching the goods to the Buyer, unless agreed otherwise.
2.5.8. The Seller is a payer of value-added tax (VAT). The Buyer will always receive a tax document, either included in the package with the goods or via email.
2.5.9. Any discounts on the price of goods provided by the Seller to the Buyer cannot be combined.
2.6. Legal Rights and Obligations Arising from the Purchase Contract
2.6.1. The Operator is obliged to deliver the ordered goods to the Buyer at the agreed price, and the Buyer is obliged to pay the purchase price.
2.6.2. In the event of a breach of the purchase contract or these Terms and Conditions by the Buyer, the Operator reserves the right to withdraw from the purchase contract. Furthermore, in such a case, the Buyer is obliged to reimburse the Operator for all costs associated with the order, particularly the shipping costs if the goods are not collected.
2.7. Discounts, Discount Coupons
2.7.1. The Operator offers various types of discounts on the offered goods, including in the form of discount coupons.
2.7.2. Discount coupons cannot be applied to sale items or items marked as “Deal of the Day.”
2.7.3. Discount codes cannot be used repeatedly unless explicitly stated on the discount coupon.
2.7.4. Discount coupons cannot be combined or used simultaneously unless explicitly stated on the discount coupon.
2.7.5. A single user is entitled to only one discount coupon for registration, regardless of the number of email addresses registered.
2.7.6. If a discount or discount coupon is applied in violation of the rules of the respective discount or coupon, the Operator has the right to refuse such an application. In such cases, the user will be informed and offered the option to proceed with the order without the discount. In the event of any ambiguities regarding the interpretation of the discount or coupon rules, the interpretation provided by the Operator shall apply.
3. Delivery of Goods
3.1. Delivery Time
3.1.1. The delivery time, if specified for a product, is for informational purposes only and is not binding for the Operator.
3.1.2. The Operator is not liable for damages caused by delays in shipping or delivery for any reason.
3.1.3. The ordered goods will be delivered as soon as possible based on availability and the supplier’s operational capabilities, typically within the time indicated in the order confirmation for the specific product.
3.1.4. If multiple items with different delivery times are ordered in one order, they will be shipped together once all items are ready, based on the longest delivery time among the ordered products. Split delivery can be arranged upon prior agreement.
3.1.5. Goods are considered delivered once they reach the address specified in the order or subsequently modified by the customer in writing.
3.2. Shipping, Delivery, and Acceptance of Goods
3.2.1. All goods will be considered delivered if not returned by the carrier as undeliverable.
3.2.3. The risk of damage to goods, accidental destruction, or deterioration passes to the Buyer at the moment the Operator hands over the goods to the carrier.
3.2.4. In accordance with Article 2.6.1., the Buyer is obliged to accept the delivered goods. Failure to do so is considered a breach of the contractual Terms and Conditions by the Buyer.
3.2.5. The Buyer must inspect the goods without undue delay after receiving them and immediately report any defects to the Operator upon discovery.
3.2.6. If mechanical damage to the product’s packaging (box or tape) is detected, the customer must inspect the goods in the presence of the carrier. In case of damage, a damage report must be made, and the situation confirmed by the carrier. The customer can refuse the shipment and must inform the Seller in writing.
3.2.7. By signing for the delivery from the contracted carrier, the customer agrees to receive the goods and confirms they arrived without mechanical damage. Later claims for damages caused by transportation cannot be considered.
4. Withdrawal from the Purchase Agreement
4.1. Right of Withdrawal
In accordance with § 1829 (1) of the new Civil Code, the Buyer has the right to withdraw from the purchase agreement within 14 days of receiving the goods and return the goods without providing a reason and without any penalty. Before sending the package with the returned goods, the Buyer is required to inform the Seller in writing, either by mail or email, and specify the exact list of returned goods according to the order (at least the name of the goods) and the method of financial settlement (see below). The Seller will not accept unsolicited shipments. The Buyer must send the goods by registered mail to the address of the business: SHOP MOJA MOJA, Osadní 324/12a, Prague 7, 170 00, complete, including accessories, gifts, etc., without signs of use, undamaged, in the original packaging with tags still attached, and within the 14-day limit. Goods cannot be returned by cash on delivery under any circumstances! Any goods returned in this manner will not be accepted by the Seller. Returned goods must be in their original condition (clothing unwashed, unworn, unpressed, must not smell of perfume or anything else) and labeled with the original identification tag of the goods. An invoice must also be provided – if the return includes one or several items from a larger number, a copy of the document is sufficient. The Buyer acknowledges that if the returned goods are damaged, worn, or partially consumed, the Seller is entitled to compensation for damages incurred. The right to compensation for incurred damages can be unilaterally offset by the Seller against the Buyer’s claim for a refund of the purchase price. The Buyer is responsible for any damage incurred during transportation due to the choice of inappropriate packaging; in such cases, the Seller will refund the Buyer the purchase price minus the compensation for damages. Upon fulfilling these conditions and after receiving the shipment, the financial settlement will be carried out with the Buyer according to mutual agreement. The costs associated with the return of goods (especially postage) will be borne by the Buyer. A fee of 59 CZK for packaging will be deducted from the refund. Returns are only possible for online purchases (distance selling). If a purchase is made directly in the showroom and the customer had the opportunity to view or try the goods, they cannot be returned without reason within 14 days.
4.2. Resolution of the Situation
The situation can be resolved in two ways:
• Refund of the purchase price transferred to the bank account within 14 days of receiving the returned goods.
• Offset against the following order (the value of the returned purchase price will be deducted from your next order).
4.2. Withdrawal from the Purchase Agreement by the Operator
4.2.1. The Operator strives to maintain a good understanding of the market for the sold assortment; however, exceptional situations may occur where they are unable to deliver the ordered goods under the conditions agreed upon in the purchase agreement. Therefore, the Operator reserves the right to withdraw from the purchase agreement in such cases.
4.2.2. Both the Operator and the Buyer have the right to withdraw from the purchase agreement if there are significant changes in the supplier’s prices for the ordered goods or significant changes in shipping costs, and the Buyer does not accept the respective change in the purchase agreement, i.e., an increase in the price of goods or an increase in shipping costs.
4.2.3. If the Operator withdraws from the purchase agreement, they are obliged to inform the Buyer immediately by email at the address provided by the Buyer during the order creation. They are also obliged to refund the full purchase price of the goods to the Buyer, including shipping costs, if already paid.
4.2.4. The Operator is entitled to withdraw from the agreement only until the moment of shipment of the goods.
4.3. Additional Rights and Obligations of the Contracting Parties
4.3.1. The Buyer acquires ownership of the goods upon payment of the full purchase price.
4.3.2. The Buyer acknowledges that the software and other components constituting the web interface of the online store (including photographs of the offered goods) are protected by copyright. The Buyer agrees not to engage in any activity that could allow them or third parties to unlawfully interfere with or unlawfully use the software or other components of the web interface of the online store.
4.3.3. The Buyer acknowledges that the Seller is not responsible for errors resulting from third-party interference with the online store’s website or from the use of the online store’s website contrary to its intended purpose.
4.3.4. For hygienic reasons, it is not possible to return or exchange the lower part of underwear.
5. Quality Warranty, Liability for Damages, and Complaints
5.1. Quality Warranty for the Buyer
5.1.1. The rights and obligations of the contracting parties regarding the Operator’s liability for defects, including the Operator’s warranty liability, are governed by the relevant generally binding regulations (especially § 2165 (1), § 2113, and other provisions of the Civil Code, and the Consumer Protection Act No. 634/1992 Coll., as amended).
5.1.2. The Operator is responsible to the Buyer for ensuring that the sold item is in accordance with the purchase agreement, particularly that it is free of defects.
5.1.3. Compliance with the purchase agreement means that the sold item has the quality and utility properties required by the contract, described by the Operator, the manufacturer, or their representative, or expected based on their advertising, or that it has the quality and utility properties customary for goods of such kind, meets the requirements of legal regulations, is in the appropriate quantity, measure, or weight, and corresponds to the purpose indicated by the Seller for the use of the item or for which the item is generally used.
5.1.4. If the item upon receipt by the Buyer is not in accordance with the purchase agreement (hereinafter referred to as “discrepancy with the purchase agreement”) and suffers from defects (§ 2106 (1) of the Civil Code), the Buyer has the right to require the Operator to bring the item into a state that is compliant with the purchase agreement, without undue delay and free of charge, either by replacing the item or repairing it; if such procedure is not possible, the Buyer may request a reasonable discount on the price of the item or withdraw from the agreement. This does not apply if the Buyer was aware of the discrepancy with the purchase agreement before taking over the item or caused the discrepancy themselves.
5.1.5. A discrepancy with the purchase agreement that manifests itself within six (6) months from the date of receipt of the item is considered to be a discrepancy that existed at the time of its receipt, unless this contradicts the nature of the item or unless proven otherwise.
5.1.6. Unless otherwise stated, the warranty period for defects in the goods is 24 months (§ 2165 (1) of the Civil Code) from the moment of receipt or transfer of the risk of damage to the goods to the Buyer, except in cases where the law stipulates otherwise.
5.1.7. If no warranty certificate is attached to the goods, the delivery note or sales document serves as its equivalent.
5.1.8. The warranty expires upon the expiration of the warranty period, breach of protective seals and labels, if the goods contain them, improper installation of the goods, or use of the goods contrary to the supplied instructions for use.
5.1.9. The warranty does not cover defects in the quality of the goods caused by normal wear and tear, defects resulting from improper use of the goods, or use of the goods contrary to the supplied instructions; furthermore, the warranty does not cover mechanical and physical damage to the goods that occurs after the Buyer has taken possession of them.
5.1.10. A shortened warranty period applies to goods intended for single use in accordance with the relevant laws.
5.1.11. The visual documentation in the product catalog on the online store’s website is for informational purposes only, and the quality warranty does not apply to differences between the images and reality.
5.1.12. If the delivered goods are missing accessories or documentation, the Buyer is entitled to have them sent additionally; the Operator is obliged to deliver the missing accessories or goods within a reasonable period (no later than 30 days); otherwise, the Buyer is entitled to withdraw from the purchase agreement.
5.1.13. In the case of goods sold at a lower price, the warranty does not apply to defects for which the lower price was agreed upon.
5.1.14. Complaints are processed in accordance with the complaints procedure, the Civil Code, the Consumer Protection Act, and other legal regulations.
5.2. Complaints
5.2.1. The place for submitting complaints about goods is the registered office of the Operator, or, if applicable, an authorized service center.
5.2.2. The rights of the Buyer arising from the Seller’s liability for defects, including the warranty liability of the Operator, can be asserted by the Buyer by sending the complained goods to the address: Shop Moja Moja, Osadní 324/12a, Prague 7, 170 00, and informing about this experience via email at: info@shopmojammoja.com. The moment of asserting a complaint is considered to be the moment when the Seller receives the complained goods from the Buyer.
5.2.3. The Operator is obliged to accept the complaint regarding the goods delivered to the Buyer at the address of the Operator (Shop Moja Moja, Osadní 324/12a, Prague 7, 170 00). The Buyer has the right to request a document confirming the receipt of the goods for complaint sent by email to the Buyer’s address.
5.2.4. When submitting a complaint, it is always necessary to prove the conclusion of the purchase agreement, preferably by presenting the purchase document – invoice, warranty certificate, and to describe the defect of the product in detail. Goods will not be accepted for complaint if the Buyer does not present the warranty certificate, delivery note, or sales document for inspection, or at least does not provide a copy of it. The Buyer is also obliged to provide a description of the quality defect of the goods for which they are making the complaint.
5.2.5. The Buyer has the right to have the complaint resolved within 30 calendar days from its acceptance by the Operator.
5.2.6. If the item upon receipt by the Buyer is not in accordance with the purchase agreement (hereinafter referred to as “discrepancy with the purchase agreement”), the Buyer has the right to require the Operator to bring the item into a state that is compliant with the purchase agreement, without undue delay and free of charge, either by replacing the item or repairing it; if such procedure is not possible, the Buyer may request a reasonable discount on the price of the item or withdraw from the agreement. This does not apply if the Buyer was aware of the discrepancy with the purchase agreement before taking over the item or caused the discrepancy themselves.
6. Protection of Personal Data
6.1. The Buyer agrees to the processing of their personal data and grants consent for the collection and processing of their personal data by the Operator for the purpose of delivering goods and for sending regular emails regarding news and commercial communications. The consent to the processing of personal data is given voluntarily and can be revoked at any time free of charge using the link provided at the end of the commercial communication.
6.2. The handling of personal data of Buyers is governed by Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.
6.3. The Operator undertakes not to disclose the Buyer’s personal data to third parties, except for the contracted carrier to ensure the delivery of goods, or to companies providing marketing services for the Operator.
6.4. The Buyer gives the Operator their consent to collect and process the personal data provided in the order for the purposes of fulfilling the subject of the concluded purchase agreement, for marketing purposes, and for sending information and commercial communications to the Buyer, until the Buyer expresses their written disagreement with this processing. The Buyer has the right to access their personal data and the right to correct it, including other legal rights regarding this data.
6.5. Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
6.6. The Buyer confirms that the provided personal data is accurate and that they have been informed that the provision of personal data is voluntary.
6.7. The Operator is registered with the Office for Personal Data Protection (www.uoou.cz).
7. Conditions for the Protection of Personal Data
Basic Provisions
The data controller under Article 4, point 7 of the Regulation (EU) 2016/679 of the European Parliament and Council on the protection of individuals in relation to the processing of personal data and on the free movement of such data (hereinafter referred to as “GDPR”) is Shop Moja Moja s.r.o., IČ 19766629, DIČ CZ 19766629, located at Gregorova 16, Ostrava 1, 702 00 (hereinafter referred to as “the controller”).
1. The contact details of the controller are: Address: Osadní 324/12a, Praha 7, 170 00, Phone: 774165363.
2. Personal data refers to any information concerning an identified or identifiable natural person; an identifiable natural person is one who can be identified directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, online identifier, or to one or more specific elements of physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
3. The controller has not appointed a data protection officer.
Sources and Categories of Processed Personal Data
1. The controller processes personal data that you have provided or personal data obtained based on fulfilling your order.
2. The controller processes your identification and contact details and data necessary for the performance of the contract.
Legal Basis and Purpose of Personal Data Processing
1. The legal basis for the processing of personal data is:
• the performance of the contract between you and the controller under Article 6(1)(b) GDPR,
• the legitimate interest of the controller in providing direct marketing (especially for sending commercial communications and newsletters) under Article 6(1)(f) GDPR,
• your consent to the processing for the purposes of providing direct marketing (especially for sending commercial communications and newsletters) under Article 6(1)(a) GDPR in connection with § 7(2) of Act No. 480/2004 Coll., on certain services of the information society in case no order of goods or services was made.
2. The purpose of processing personal data is:
• to process your order and to fulfill rights and obligations arising from the contractual relationship between you and the controller; when placing an order, personal data is required for the successful processing of the order (name and address, contact), the provision of personal data is a necessary requirement for the conclusion and fulfillment of the contract, without the provision of personal data, it is not possible to conclude the contract or fulfill it on the part of the controller,
• to send commercial communications and to carry out other marketing activities.
3. The controller conducts automated individual decision-making within the meaning of Article 22 GDPR. You have provided your explicit consent to such processing.
Data Retention Period
1. The controller retains personal data:
• for the time necessary to exercise rights and obligations arising from the contractual relationship between you and the controller and to assert claims from these contractual relationships (for a period of 15 years from the termination of the contractual relationship),
• until consent to the processing of personal data for marketing purposes is revoked, for a maximum of 15 years, if personal data is processed based on consent.
2. After the retention period of personal data has elapsed, the controller will delete the personal data.
Recipients of Personal Data (Subcontractors of the Controller)
1. The recipients of personal data are individuals:
• involved in the delivery of goods/services/payment execution based on the contract,
• ensuring the operation of the e-shop and other services related to the operation of the e-shop,
• providing marketing services.
2. The controller does not intend to transfer personal data to a third country (to a country outside the EU) or to an international organization.
Your Rights
1. Under the conditions set out in the GDPR, you have:
• the right to access your personal data under Article 15 GDPR,
• the right to rectify personal data under Article 16 GDPR, or to restrict processing under Article 18 GDPR,
• the right to erasure of personal data under Article 17 GDPR,
• the right to object to processing under Article 21 GDPR,
• the right to data portability under Article 20 GDPR,
• the right to withdraw consent to processing in writing or electronically to the address or email: info@shopmojamoja.com.
2. You also have the right to file a complaint with the Office for Personal Data Protection if you believe your right to personal data protection has been violated.
Conditions for the Security of Personal Data
1. The controller declares that it has taken all appropriate technical and organizational measures to secure personal data.
2. The controller has taken technical measures to secure data storage and the storage of personal data in printed form.
3. The controller declares that only authorized persons have access to personal data.
8. Final Provisions
8.1. The operator is authorized to perform activities related to the operation of the online store based on business licenses.
8.2. Concluded purchase contracts are archived by the operator in electronic form for distance contracts, or in written form for contracts signed in the store, and are not accessible. The language of communication between the operator and the buyer and the language of the purchase contract is Czech.
8.3. If any provision of these Terms and Conditions is invalid or ineffective for any reason, this fact does not affect the validity or effectiveness of the remaining parts of the Terms and Conditions or the purchase contract.
8.4. Changes to the Terms and Conditions or the purchase contract can only be made in writing; the amended Terms and Conditions take effect on the day of their publication.
8.5. If the Terms and Conditions are in conflict with the law, the relationship between the buyer and the operator will be governed by that law.
8.6. The operator is not liable for any losses, injuries, or damage to property, whether direct or indirect, caused by defects in the delivered goods, unless such loss, injury, or damage arose due to negligence, omission, or intent on the part of the operator.
8.7. The purchase contract includes the Terms and Conditions, the complaint procedure, the complaint form as stated on the operator’s website, the procedure for withdrawal from the contract, and the withdrawal form as stated on the operator’s website on the day of concluding the purchase contract.
8.8. The Terms and Conditions, which are part of the purchase contract, may be changed after the signing of the purchase contract only with the consent of the buyer.
8.9. If the relationship related to the use of the website or the legal relationship established by the purchase contract contains an international (foreign) element, the operator and the buyer agree that the relationship will be governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.
8.10. If any provision of these general Terms and Conditions is invalid or ineffective, or becomes so, the provision that comes closest in meaning to the invalid provision will replace the invalid provisions. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions.
8.11. Changes to the general Terms and Conditions will always be published by the operator at least fourteen days before the validity and effectiveness of the new general Terms and Conditions.
8.12. The out-of-court resolution of consumer disputes is conducted by: https://www.coi.cz
Last updated: January 1, 2024.