Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, you can contact us at mojamojashop@gmail.com. Please note that returns must be sent to the following address: Shop Moja Moja, Osadní 12a, Praha 7, 170 00

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at mojamojashop@gmail.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-day right of withdrawal
Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification. As stated above, your item must be in the same condition in which you received it – unworn or unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at mojamojashop@gmail.com.